Company Description

Established in 2005, Simplex, a multi-award winning technology company, is Cyprus’ leading provider of world-class premium carrier-neutral data center services and a leading enterprise IT integrator.  All services of the company are ISO 9001, ISO 27001 and ISO14001 certified, demonstrating the company’s commitment to quality, security and environmental sustainability.

Through its complete product and services portfolio and partnerships with leading vendors, the company is a single point of contact for enterprises globally that have trusted their ICT operations to Simplex.

Job Description

A pioneer of the data center industry in Cyprus, Simplex is first and only carrier neutral operator with two privately owned data centers at diverse locations.  Our flagship data center, LCA1 in Larnaca, is the largest and most advanced data center in Cyprus for which we are looking to recruit a highly organized, disciplined and adaptable individual with a passion for technology and a customer-centric approach for the position of NOC Engineer.

At Simplex, you will be part of a diverse, skilled and collaborative team, working in a dynamic, challenging and results oriented environment, allowing you to gain new skills, try new approaches and grow in new directions.

Key Duties / Responsibilities

• Provide 1^st level of support to customers using the company’s ticketing support system to effectively keep track, resolve and escalate issues inline the company’s SLAs and procedures.
• Handle clients’ Remote Hands and Eyes requests, implement physical (fiber and copper) interconnects, equipment rack and stack and labelling.
• Management and escorting of site visitors.
• Keep current/update documentation pertaining to data center infrastructure and network changes.
• Monitor data center infrastructure and network, identifying, troubleshooting and resolving issues or escalating as appropriate.
• Interact with inhouse engineers, service providers and vendors to troubleshoot issues.
• Prepare and deliver checklists and reports about incidents and events.
• Develop metrics dashboards and reports for data center infrastructure and network.
• Schedule and communicate network and data center infrastructure maintenance, upgrades and incidents to customers and/or internal stakeholders as required.
• Identify operational issues and suggest/perform alterations to address them.
• Document and publish approved work instructions and procedures for internal reference.
• Undertake level 1 network support tasks such as configuring switches, routers and other network devices.
• Contribute to technical lifecycle projects  such as updating and patching of software/firmware and equipment replacements/upgrades.
• Perform 1^st level preventive and corrective maintenance of site’s infrastructure systems including generators, UPSs, battery systems, cooling equipment, etc.
• Able to work in shifts, 24/7, including weekends and public holidays.
• Fulfil any other duties/tasks relevant to the role assigned by the company’s management.

Qualifications / Experience Required

• University/college degree in Computer Science or other relevant subject.
• Excellent knowledge/prior experience of troubleshooting networking protocols and technologies (TCP/IP, OTV, VPC, VDC, STP, BGP, OSPF, Multicast, QoS and other key mainstream protocols), ideally to Cisco CCNA/CCNP level.
• Comprehensive knowledge of electrical and mechanical systems and topologies commonly found in data centers (generators, UPSs, PDUs, ATSs, CCUs/CRAHs, Chillers, etc.) as well as fire safety systems.
• Experience working with DCIM, Modbus and SNMP monitoring and control systems (incl. BMS); APC/SE StruxureWare or EcoStruxure, Zabbix, Grafana and NetBox will be preferred.
• Working experience in a similar position, ideally in a data center or other critical environment will be considered an advantage.

Personal characteristics and other skills required

• Good interpersonal and communicational skills in English, both verbal and writing.
• Multi-tasking with ability to work under pressure to meet deadlines while handling multiple priorities and without compromise on quality of work and service levels.
• Self-initiative, self-motivation, self-discipline, dependability and commitment.
• Team player.
• Strong analytical thinking and excellent problem-solving capabilities.
• Adaptable and quick learner.

Benefits

Our aim is to attract, develop and retain only the best and as such we offer an attractive and competitive remuneration package along with an engaging career and excellent prospects for growth in an expanding organization.