About Simplex

Established in 2005, Simplex Software & Internet Services Ltd. (Simplex) is a pioneering Information and Communication Technologies (ICT) company based in Cyprus, certified partner of global technology vendors.  An enterprise IT integrator and leading provider of world-class premium carrier-neutral data center services in the region, Simplex drives innovation, offering unrivalled customer experience and excels in delivering cutting-edge tailored solutions that empower businesses from around the world and various industries through their digital transformation journey, helping them to unleash the potential of data while remaining flexible, secure and competitive.

The Role                           

We are in search of an IT Support Engineer with experience in enterprise technologies including among others servers and storage systems, networks, virtualization, Windows server and Linux operating systems whose tasks will include the management, monitoring and support of in-house and client infrastructure solutions.

At Simplex, you will be part of a diverse, skilled and collaborative team, working in a dynamic, challenging and results oriented environment.   With innovation and continuous improvement being part of our culture, it is essential for the successful candidate to be passionate about technology and keep an eye on the technology landscape in order to identify new and relevant technologies that could be adopted for new setups or to improve existing ones.

Key Duties / Responsibilities Expanded

• Provide local and remote support to customers using the company’s ticketing support system to effectively keep track, resolve and escalate issues inline the company’s SLAs.
• Manage, monitor, maintain and support customer and in-house systems, applications and infrastructure.
• Administer and maintain in-house and customer network equipment including firewalls, routers, and switches as well as IP telephony systems.
• Analyze logs and use the company’s monitoring and alerting systems to identify, troubleshoot and resolve problems as well as for capacity planning.
• Contribute to technical lifecycle projects  such as updating and patching of operating systems, equipment software/firmware and equipment replacements/upgrades.
• Update and develop scripts and tools to improve service delivery and automation.
• Deploy/install various IT systems and infrastructure.
• Fulfil any other duties relevant to the role assigned by the company’s management.

Qualifications / Experience Required

• University/college degree in Computer Science, Engineering or relevant subject
• At least 1 year working experience in a similar position
• Prior experience working with Microsoft on-premises and cloud technologies such as Hyper-V, Windows Server 2016 or newer (Active Directory, GPOs, DHCP, WSUS), Office 365, etc.
• Good knowledge/prior experience of troubleshooting networking protocols and technologies (TCP/IP, DNS, DHCP, routing, VLANs, etc.), at least to CCNA level.
• Previous experience working with VMWare virtualization technologies including ESXi, vCenter and ideally, VDI as well as Veeam availability and monitoring solutions.
• Good knowledge of Linux operating systems.
• Experience/knowledge of Cisco Unified Communications solutions and VoIP in general will be considered an advantage.
• Previous experience with SAN storage technologies, security products/solutions and network monitoring solutions will be considered an advantage.
• Active certifications in any of the required technology areas will be considered as an advantage.

Personal characteristics and other skills required

• Good interpersonal and communicational skills in English, both verbal and writing.
• Multi-tasking with ability to work under pressure to meet deadlines while handling multiple priorities and without compromise on quality of work and service levels.
• Self-initiative, self-motivation, self-discipline, dependability and commitment.
• Team player.
• Strong analytical thinking and excellent problem-solving capabilities.
• Adaptable and quick learner

Why Simplex?

• Join an award-winning technology company, certified partner of global technology vendors.
• Be part of a team that values innovation, customer satisfaction and employee growth.
• Enjoy a collaborative and supportive work environment.
• Competitive salary and benefits package.